The power company had set up a Priority Service Register (PSR) in 2012, which aimed to collect all the information they had on their system. To complement the PSR, they also put in place a new, specially trained team to deal specifically with registered customers, with one of its main roles being to make contact them quickly and regularly during a power cut.
Where possible, SSE will supply customers with a mobile generator so that they can continue to use their specialist medical equipment at home, and they will deliver hot food and drinks for those customers who are unable to leave their homes.
In addition, in exceptional cases, the company can look to offer the customer temporary accommodation until their power supply is restored, and SSE are now making a concerted effort to heighten the general awareness of the extra help offered to those on the PSR, by maximising coverage, and they will be using both traditional and social media.
Commenting on the update, Steve Brine said: "I am very pleased to hear that SSE is looking to further promote this work. I am very aware, particularly after issues in Kings Worthy, the Itchen Valley and Northington over recent years, of the problems caused, not only for young families, but elderly residents who are often vulnerable and alone."
Pictured; Steve called SSE bosses to meet with him and Kings Worthy parish councillors at his Stockbridge Rd office in February 2012 following problems on the local network
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